Providing feedback on AI handling is essential to maintaining alignment with your policy and brand voice. To streamline this process, we’ve made it easy for you to submit feedback directly within your customer support platform—eliminating the need for separate forms and improving auditing efficiency. This feature is available on Zendesk, Gorgias, and Freshdesk.
How It Works
Add an Internal Note: Within a conversation, mention the AI assigned to the ticket and input your feedback.
Shown on Zendesk
Automatic Notification: Once submitted, our team is notified instantly.
Track and Discuss Feedback: Manage updates in Shipped Suite Merchant Admin > AI Agent > Agent Feedback, where you can see discussion details, add comments or media, and track the status.
Stay Informed: If more information is needed, you’ll receive an email with a link to the discussion thread in Agent Feedback.
Conversation Feedback Statuses
Submitted: Feedback has been received.
Pending: The feedback is under review.
Resolved: A resolution has been implemented.
Closed: No action is required or possible.
Benefits of This Feature
✔️ Saves time by eliminating separate feedback forms
✔️ Ensures real-time tracking and discussions
✔️ Provides transparency on feedback status
✔️ Fully integrated with Zendesk, Gorgias, and Freshdesk
FAQs
Q: Can I update my feedback after submission?
A: Yes! You can add additional comments or media in Shipped Suite Merchant Admin > AI Agent > Agent Feedback.
Q: How will I know if my feedback has been addressed?
A: You can track feedback status in the Agent Feedback section. Additionally, if more details are needed, you’ll receive an email notification.
Q: What if I need urgent support regarding my feedback?
A: Please send us a message in the joint Slack channel with our team for assistance.
Q: What if I'm not using Zendesk, Gorgias, or Freshdesk?
A: Please continue to submit conversation feedback via the Google form we've provided.
Need More Help?
If you have any questions or need further assistance, reach out to us at support@invisiblecommerce.com.